Showing posts with label complaint. Show all posts
Showing posts with label complaint. Show all posts

Saturday, 21 November 2020

 Look at the lengths you have to go to, to make a complaint against the BBC / against BBC bias:


https://www.academia.edu/40498141/Panorama_OfCom?email_work_card=view-paper


Friday, 29 November 2019

NHS privatisation coverage complaint to BBC in 2013




BBC Complaints - Case number CAS-2073968-T4WQ2N



Inbox x








bbc_complaints_website@bbc.co.uk

Fri, 26 Apr 2013, 10:45





to me










Dear Mr Cook



Thanks for contacting the BBC. This is an automated email confirming we have received the complaint below and submitted in this name via www.bbc.co.uk/complaints. Please do not reply to this email since it is generated from an unmonitored address. If you believe you have received this in error please contact us using our webform at www.bbc.co.uk/complaints.



We attach the text of the complaint for your records and will normally include it in our overnight report of all today’s audience reaction. This is circulated to BBC staff tomorrow (with your personal details removed) and ensures your points will reach the right people quickly. We aim normally to reply within 10 working days (around 2 weeks) depending on the nature of your complaint.



To make sure we use the licence fee efficiently we may not investigate every issue in detail, and for consistency may send the same reply if others have also complained about the same issue. For our full complaints procedures and how we consider the issues raised in feedback please read www.bbc.co.uk/complaints/handle-complaint/



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YOUR COMPLAINT:



Complaint Summary: Not enough coverage in general news of end of NHS



Full Complaint: Not enough. This is the end of the greatest national institution! Not enough analysis, not enough simple news, no how this will affect you etc. I watched the Lords vote on your niche interest and niche viewing figures parliament channel, but I am talking about the national and regional news progs on BBC1. Shameful. It is a political act to have so little coverage, the BBC has a responsibility to educate about these changes before and as they happen.







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Thank you again for contacting us.



BBC Complaints



NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.













BBC Complaints - Case Number CAS-2073968-T4WQ2N



Inbox x








bbc_complaints_website@bbc.co.uk

Wed, 1 May 2013, 13:25





to me










Dear Mr Cook

Thanks for contacting us regarding BBC News’ coverage of the debate and vote on Section 75 of the Health and Social Bill in the House of Lords on 24 April 2013.

BBC News has regularly covered and will continue to cover the changes in the NHS. Accordingly, we have reported on the progression of this bill through Parliament. The BBC News website reported on the most recent Lords debate and vote at:

http://www.bbc.co.uk/news/uk-politics-22268417

BBC Parliament provided live coverage of the debate and vote on 24 April and broadcast highlights of the session on 25 April. The full session can still be seen on the BBC’s Democracy Live website at:

http://www.bbc.co.uk/democracylive/house-of-lords-22283592

We feel it is important to add that 24 April was a strong news day for health stories, with a number competing for space during our bulletins. On the evening of the vote and into the next day, BBC News covered the following health stories: growing pressure on Accident and Emergency Units and the subsequent discussion during Prime Minister’s Questions, the cosmetic surgery review, hospital mortality statistics, measles figures for England and a report on sugary drinks causing 20% more diabetes.

BBC News believes our health teams have reflected the movement of this bill through Parliament and other developments within the NHS across a range of our coverage.

We'd also like to assure you that we've registered your complaint on our Audience Log. This is a daily report of audience feedback that’s made available to all BBC staff, including members of the BBC Executive board, channel controllers and other senior managers.

The Audience Logs are seen as important documents that can help shape decisions on future BBC programmes and content.

Once again, thank you for contacting us.

Kind Regards

BBC Complaints
www.bbc.co.uk/complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.








ReplyForward















Further to my 'BBC communication' post in May 2010 re BBC Bias / impartiality, which I updated today


Fri, 16 Nov 2018, 13:08

Dear Mr Cook

Thanks for contacting the BBC. This is to confirm we’ve received the attached complaint sent in this name. We’ve included the text of the complaint and a case reference for your records (see below).

Please don’t reply to this email because it’s an automated acknowledgement sent from an account which can’t receive replies. If you do need to get in touch, please use our webform instead at www.bbc.co.uk/complaints, quoting your reference number.

We’ll normally include the text below in our overnight report to producers and management of all the complaints and other reaction we receive today (with your personal details removed). This means it will reach the right people by tomorrow morning.

We’ll do our best to reply as soon as we can, but the time needed depends on the nature of your complaint. If we can’t reply as soon as we’d like (usually within 10 working days) we’ll let you know. For full details of our complaints process please visit: http://www.bbc.co.uk/complaints/handle-complaint/.

Here are the details of your complaint:
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YOUR COMPLAINT:Complaint Summary: Antisemitism Smear vs Corbyn

Full Complaint: Obvious outrageous bias to allow this slanderous smear.

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Thank you again for contacting us,BBC Complaints Team
www.bbc.co.uk/complaints
Please note: this email is sent from an unmonitored address so please don’t reply. If necessary please contact us through our webform (please include your case reference number).


bbc_complaints_website@bbc.co.uk bbc_complaints_website@bbc.co.uk

Tue, 20 Nov 2018, 16:56
to me
Tue, 20 Nov 2018, 16:56

Dear Mr Cook
Thank you for contacting us with your concerns about the edition of Question Time from Milford Haven.

We have received a range of feedback about this edition. To allow us to reply promptly to your concerns, and to ensure we use our Licence fee resources as efficiently as possible, we’re addressing here a range of issues which viewers have raised. Our complaints process allows us to offer a consolidated reply like this when necessary. We’re sorry that we can’t reply personally to you on each point which has been made. Please be assured that your reaction has been accurately shared with the programme makers, as well as senior staff.

The comments from Claire Perry MP regarding the Labour leader provoked a strong, mixed reaction from the studio audience. David Dimbleby controlled the situation by bringing her back to the point she was asked about, and asked her to make it in full. David then ensured that Barry Gardiner MP, a close ally of Mr Corbyn, was given an equally clear opportunity to challenge the comments. Mr Gardiner addressed the ‘very personal’ remarks about Jeremy Corbyn as he wished, and in full.

David Dimbleby had already reminded the panellists on a number of occasions to allow other people to speak, both from the audience and elsewhere within the panel. Mrs Perry was not the only panellist to be reprimanded by David – his approach treats each guest appropriately and without bias. We feel that he chaired the discussion professionally and reasonably in a lively and passionate setting.

Your reaction has been shared with the programme team and senior staff across BBC Politics.


Kind Regards

BBC Complaints Team
www.bbc.co.uk/complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.




Monday, 22 September 2008

Complaint to Keatons

24th September
My Address

The Director
Keatons
152-154 The Grove
Stratford
London E15 1NS

Dear Sir/Madam,

With regret I am forced to complain and to escalate my property management issues to Keatons at the highest level due to repeated lack of response to these issues from your property management team.

Several issues were not up to standard with our flat upon arrival, rather more than anyone should be prepared to accept as standard. Despite informing property management of these issues immediately, I have not had a single acknowledgement from Keatons either that any issue exists or that they have received notice of any issue. Later emails making a complaint and asking for acknowledgement of receipt of a complaint, and my most recent request for a full response to the whole situation, including my complaint about communication issues, have been ignored.

The team has forwarded most of my points to the Landlady and also sent her responses back to us. I fail to see how that should have been part of the process, her responses have not been helpful in resolving any of the issues.

Please would you seek details of the list of problems, which individually could be easily resolved to our satisfaction, from the property management team, and advise us of how you intend to proceed with resolution. They have been sent many times to the property management email address.

They include issues with heating, plumbing, lighting, security, satellite television readiness and our tenancy agreement. My own resolution attempts include seeking help and advice from neighbours, taking risks with electricity due to incorrect safety stickers, contacting the current suppliers of the CredaNet heating system, contacting environmental services and the police community safety team, and the cleaning of human excrement from the exterior of the building. Would you also please acknowledge receipt of my complaint about the property management team communications and respond to it.

Yours sincerely,

Illinois Cook
cc. Housing Services LBTH, Ombudsman for Estate Agents