Ryanair 'Customer Service'

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Please stay connected. You are in a queue for the next available Customer Care agent.
We are currently experiencing a high volumes of contacts from customers and acknowledge the wait times are longer than usual, please bear with us and we will help you with your query.If you are currently in Italy and need repatriation to your country of residence, please click here.

For the latest information on Coronavirus (COVID-19), please click here to access our FAQ.
Live chat is open at the following times:
Mon-Fri 06:00 - 21:00 GMT
Sat 08:00 -18:00 GMT
Sun 09:00 - 18:00 GMT.

Please stay connected. You are in a queue for the next available Customer Care agent.
We are currently experiencing a high volumes of contacts from customers and acknowledge the wait times are longer than usual, please bear with us and we will help you with your query.If you are currently in Italy and need repatriation to your country of residence, please click here.

For the latest information on Coronavirus (COVID-19), please click here to access our FAQ.
Live chat is open at the following times:
Mon-Fri 06:00 - 21:00 GMT
Sat 08:00 -18:00 GMT
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Hello

14:47

Booking ref .....REDACTED ....at 12:45 from Bologna to Luton. Please add to refund que
14:51 

You started chat with our agent Erum Z

Welcome to Ryanair Customer Care. I would be happy to help you with your query. Please stay connected while I review your query and previous conversation with our chat bot.

15:14

You started chat with our agent Erum Z

You started chat with our agent Erum Z

We have sent you this voucher as a sign of good will letting you know you have your money in hand to be used as you wish. Due to the further government social distancing policies, our refund teams have to work from home, and because of the sensitivity of your financial personal information they cannot process cash refunds at this time. Just so you know even if I put you on the cash refund queue this voucher is still valid, just in case you do need it​.

15:14

We have sent you this voucher as a sign of good will letting you know you have your money in hand to be used as you wish. Due to the further government social distancing policies, our refund teams have to work from home, and because of the sensitivity of your financial personal information they cannot process cash refunds at this time. Just so you know even if I put you on the cash refund queue this voucher is still valid, just in case you do need it​.

15:14

We have sent you this voucher as a sign of good will letting you know you have your money in hand to be used as you wish. Due to the further government social distancing policies, our refund teams have to work from home, and because of the sensitivity of your financial personal information they cannot process cash refunds at this time. Just so you know even if I put you on the cash refund queue this voucher is still valid, just in case you do need it​.

15:14

Do you still want to apply for cash refund instead of voucher ?

15:15

Do you still want to apply for cash refund instead of voucher ?

15:15

Do you still want to apply for cash refund instead of voucher ?

15:15

yes please, cash only please.

15:16

Are you still connected with me?

15:19

Are you still connected with me?

15:19

Are you still connected with me?

15:19

yes

15:19

yes i am

15:25

are you still connected with me?

15:25

I haven’t heard back from you in more than 2 minutes I just want to make sure that we are still connected.

15:30

I haven’t heard back from you in more than 2 minutes I just want to make sure that we are still connected.

15:30

I haven’t heard back from you in more than 2 minutes I just want to make sure that we are still connected.

15:30

Yes we are.

15:31

Do you still need assistance? If you have been disconnected from this Chat you can click link below to reconnect.

bit.do/eWqfY

15:31

Do you still need assistance? If you have been disconnected from this Chat you can click link below to reconnect.

bit.do/eWqfY

15:31

Do you still need assistance? If you have been disconnected from this Chat you can click link below to reconnect.

bit.do/eWqfY

15:31

i am still here.

15:32

Erum Z

15:32

I am afraid, our chat has been idle for more than 5 minutes.Do you still need assistance ? If not we will need to disconnect this session due to inactivity. If you need to reconnect to our Customer Care Chat team click this link bit.do/eWqfY

Thank you for contacting Ryanair and have a great day.

15:36

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Thank you for contacting Ryanair and have a great day.

15:36

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Thank you for contacting Ryanair and have a great day.

15:36

Bullshit, I have clearly been here the whole time, waiting for you.

15:37

Further to my 'BBC communication' post in May 2010 re BBC Bias / impartiality, which I updated today

Fri, 16 Nov 2018, 13:08

Dear Mr Cook

Thanks for contacting the BBC. This is to confirm we’ve received the attached complaint sent in this name. We’ve included the text of the complaint and a case reference for your records (see below).

Please don’t reply to this email because it’s an automated acknowledgement sent from an account which can’t receive replies. If you do need to get in touch, please use our webform instead at www.bbc.co.uk/complaints, quoting your reference number.

We’ll normally include the text below in our overnight report to producers and management of all the complaints and other reaction we receive today (with your personal details removed). This means it will reach the right people by tomorrow morning.

We’ll do our best to reply as soon as we can, but the time needed depends on the nature of your complaint. If we can’t reply as soon as we’d like (usually within 10 working days) we’ll let you know. For full details of our complaints process please visit: http://www.bbc.co.uk/complaints/handle-complaint/.

Here are the details of your complaint:----------

YOUR COMPLAINT:Complaint Summary: Antisemitism Smear vs Corbyn

Full Complaint: Obvious outrageous bias to allow this slanderous smear.
----------Thank you again for contacting us,BBC Complaints Team
www.bbc.co.uk/complaintsPlease note: this email is sent from an unmonitored address so please don’t reply. If necessary please contact us through our webform (please include your case reference number).

bbc_complaints_website@bbc.co.uk <bbc_complaints_website@bbc.co.uk>	Tue, 20 Nov 2018, 16:56
to me Tue, 20 Nov 2018, 16:56

Dear Mr Cook
Thank you for contacting us with your concerns about the edition of Question Time from Milford Haven.

We have received a range of feedback about this edition. To allow us to reply promptly to your concerns, and to ensure we use our Licence fee resources as efficiently as possible, we’re addressing here a range of issues which viewers have raised. Our complaints process allows us to offer a consolidated reply like this when necessary. We’re sorry that we can’t reply personally to you on each point which has been made. Please be assured that your reaction has been accurately shared with the programme makers, as well as senior staff.

The comments from Claire Perry MP regarding the Labour leader provoked a strong, mixed reaction from the studio audience. David Dimbleby controlled the situation by bringing her back to the point she was asked about, and asked her to make it in full. David then ensured that Barry Gardiner MP, a close ally of Mr Corbyn, was given an equally clear opportunity to challenge the comments. Mr Gardiner addressed the ‘very personal’ remarks about Jeremy Corbyn as he wished, and in full.

David Dimbleby had already reminded the panellists on a number of occasions to allow other people to speak, both from the audience and elsewhere within the panel. Mrs Perry was not the only panellist to be reprimanded by David – his approach treats each guest appropriately and without bias. We feel that he chaired the discussion professionally and reasonably in a lively and passionate setting.

Your reaction has been shared with the programme team and senior staff across BBC Politics.

Kind Regards

BBC Complaints Team
www.bbc.co.uk/complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.

"Jewish leaders fear anti-Semitic backlash"

This is something that manages to annoy me on several levels at once.

Aside from the basic article, the idea that madoff is Jewish, and therefore we'll blame the Jews for the current financial crisis is truly a lazy piece of self-victimsation. I don't think anyone gives a crap that he's Jewish, they care that he's a lying, dishonest, greedy piece of crap who thinks Pyramid schemes are the place to be.

Who cares if he's Jewish? Well, maybe al-Qaida and the BNP, perhaps even Jean-Marie le Pen, but that's about all.