Ryanair 'Customer Service'

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Please stay connected. You are in a queue for the next available Customer Care agent.
We are currently experiencing a high volumes of contacts from customers and acknowledge the wait times are longer than usual, please bear with us and we will help you with your query.If you are currently in Italy and need repatriation to your country of residence, please click here.

For the latest information on Coronavirus (COVID-19), please click here to access our FAQ.
Live chat is open at the following times:
Mon-Fri 06:00 - 21:00 GMT
Sat 08:00 -18:00 GMT
Sun 09:00 - 18:00 GMT.

Please stay connected. You are in a queue for the next available Customer Care agent.
We are currently experiencing a high volumes of contacts from customers and acknowledge the wait times are longer than usual, please bear with us and we will help you with your query.If you are currently in Italy and need repatriation to your country of residence, please click here.

For the latest information on Coronavirus (COVID-19), please click here to access our FAQ.
Live chat is open at the following times:
Mon-Fri 06:00 - 21:00 GMT
Sat 08:00 -18:00 GMT
Sun 09:00 - 18:00 GMT.

Hello

14:47

Booking ref .....REDACTED ....at 12:45 from Bologna to Luton. Please add to refund que
14:51 

You started chat with our agent Erum Z

Welcome to Ryanair Customer Care. I would be happy to help you with your query. Please stay connected while I review your query and previous conversation with our chat bot.

15:14

You started chat with our agent Erum Z

You started chat with our agent Erum Z

We have sent you this voucher as a sign of good will letting you know you have your money in hand to be used as you wish. Due to the further government social distancing policies, our refund teams have to work from home, and because of the sensitivity of your financial personal information they cannot process cash refunds at this time. Just so you know even if I put you on the cash refund queue this voucher is still valid, just in case you do need it​.

15:14

We have sent you this voucher as a sign of good will letting you know you have your money in hand to be used as you wish. Due to the further government social distancing policies, our refund teams have to work from home, and because of the sensitivity of your financial personal information they cannot process cash refunds at this time. Just so you know even if I put you on the cash refund queue this voucher is still valid, just in case you do need it​.

15:14

We have sent you this voucher as a sign of good will letting you know you have your money in hand to be used as you wish. Due to the further government social distancing policies, our refund teams have to work from home, and because of the sensitivity of your financial personal information they cannot process cash refunds at this time. Just so you know even if I put you on the cash refund queue this voucher is still valid, just in case you do need it​.

15:14

Do you still want to apply for cash refund instead of voucher ?

15:15

Do you still want to apply for cash refund instead of voucher ?

15:15

Do you still want to apply for cash refund instead of voucher ?

15:15

yes please, cash only please.

15:16

Are you still connected with me?

15:19

Are you still connected with me?

15:19

Are you still connected with me?

15:19

yes

15:19

yes i am

15:25

are you still connected with me?

15:25

I haven’t heard back from you in more than 2 minutes I just want to make sure that we are still connected.

15:30

I haven’t heard back from you in more than 2 minutes I just want to make sure that we are still connected.

15:30

I haven’t heard back from you in more than 2 minutes I just want to make sure that we are still connected.

15:30

Yes we are.

15:31

Do you still need assistance? If you have been disconnected from this Chat you can click link below to reconnect.

bit.do/eWqfY

15:31

Do you still need assistance? If you have been disconnected from this Chat you can click link below to reconnect.

bit.do/eWqfY

15:31

Do you still need assistance? If you have been disconnected from this Chat you can click link below to reconnect.

bit.do/eWqfY

15:31

i am still here.

15:32

Erum Z

15:32

I am afraid, our chat has been idle for more than 5 minutes.Do you still need assistance ? If not we will need to disconnect this session due to inactivity. If you need to reconnect to our Customer Care Chat team click this link bit.do/eWqfY

Thank you for contacting Ryanair and have a great day.

15:36

I am afraid, our chat has been idle for more than 5 minutes.Do you still need assistance ? If not we will need to disconnect this session due to inactivity. If you need to reconnect to our Customer Care Chat team click this link bit.do/eWqfY

Thank you for contacting Ryanair and have a great day.

15:36

I am afraid, our chat has been idle for more than 5 minutes.Do you still need assistance ? If not we will need to disconnect this session due to inactivity. If you need to reconnect to our Customer Care Chat team click this link bit.do/eWqfY

Thank you for contacting Ryanair and have a great day.

15:36

Bullshit, I have clearly been here the whole time, waiting for you.

15:37

DWP - Dumb, We Proud!

BBC Story 27th July 2009‏
From: Illinois Cook (illinoisc@hotmail.com)
Sent: 27 July 2009 11:43:34
To: ministers@dwp.gsi.gov.uk
Cc: public.enquiries@homeoffice.gsi.gov.uk; Esmee Russell (esmee.russell@ace.org.uk); Maria Dillon (maria.dillon@acth.org.uk)


Dear Sir/Madam,


In the following story:


http://news.bbc.co.uk/1/hi/uk/8169859.stm


A spokesman from your department is quoted as countering the EC’s figures about poverty amoung UK elderly.


Firstly a claim is made by your department that ‘even the poorest UK pensioners were better off than those living in other countries’.


Since the EC figures show that the poorest UK pensioners are living in poverty, the poorest of these are undoubtedly living in dire straits. Add to this the obvious difficulties in the definitions involved, and this claim is clearly at best nonsense and at worst misleading.


The second claim, from a DWP ‘spokesman’ is quoted as follows:


"In 1997 our pensioners' income was well below the European average. Today their income is nearly 10% higher than the EU average."



Again, since the EC figures show that a high percentage of our pensioners are living in poverty, and poverty is measured after incomes, this does not contradict the EC figures at all.


Indeed, if as I suspect the percentages given in the previous quote are average figures, then it seems the DWP doesn’t care about the poorest UK pensioners at all.


It would seem that although we have gone from having incomes well below the European average, to incomes higher than the average, 1 in five of our pensioners are skipping meals to save money, and the level of old age poverty in the UK is 50% higher than most leading European economies, as is mentioned elsewhere in the BBC report.


Would you agree with me that the DWP response is therefore a highly embarrassing one, and one which brings your department into disrepute?


Yours sincerely,


Illinois Cook